Cancellations
Appointments may be rescheduled or canceled for a deposit refund if done 24 hours prior to your scheduled date and time. Any cancellation made after this period is subject to a $25 fee and the deposit will be kept as a result. Excessive abuse of scheduled appointments may result in discharge from the practice.
Late Arrivals
As a courtesy to others, if a client is more than 10 minutes late, they may have to be rescheduled and the deposit will be kept as a penalty.
Tipping
Tips are never expected, but they are certainly appreciated when you feel that your treatment provider has delivered outstanding service during your spa visit. Examples of spa services you may leave a gratuity for include procedures like facials, dermaplaning, HydraFacial, or chemical peels.
Gratuity cannot be accepted on services such as injectable treatments, microneedling, platelet-rich plasma treatments, Coolsculpting, or CoolTone (Body Contouring Treatments).
If you had a great experience while receiving one of our medical aesthetic services, we would love for you to leave us a five-star review on Google or Facebook. Hearing that you loved your service makes our team so happy and we really appreciate you helping us spread the word about Tondue Medical Spa.
To refer someone to us at Tondue Medical Spa is the best gratuity anyone can do for us to show they are grateful for an outstanding experience!
Services Policy
Tondue Medical Spa has the right to refuse treatment and/or dismiss a client from any service at any time. You may not be a candidate for certain medical services and it is at the full discretion of the medical provider to determine whether you are a candidate for any service provided.
Gift Certificates / Pre-Paid Packages
Pre-paid services packages have a 1-year expiration date from the date of purchase unless otherwise specified. If an appointment was missed and not canceled before the 24-hour requirement—the pre-paid service will be charged.
COVID-19 Policies
Many things have changed since the onset of COVID-19, and we have adapted our practice to best serve our patients while keeping safety the top priority. Learn more about our COVID-19 Policies here.
Visitors
We are unable to accommodate guests accompanying clients in the treatment or waiting area of the spa, including those complying with our age restriction policy.
General Policies
All prices, policies, and services are subject to change without notice. Scheduling an appointment is your acceptance of these policies. All sales are final.
Booking
To secure your appointment, clients are required to pay a non-refundable $25 consultation fee for all facial consultation appointments. This fee will be used towards your treatment if performed the same day. A credit card will be required to secure all appointments.
To secure your appointment, clients are required to pay a non-refundable $50 consultation fee for all Botox consultation appointments. This fee will be used towards your treatment if performed the same day. A credit card will be required to secure all appointments.
To secure your appointment, clients are required to pay a non-refundable $100 consultation fee for all filler consultation appointments. This fee will be used towards your treatment if performed the same day. A credit card will be required to secure all appointments.
To secure your appointment, clients are required to pay a non-refundable $100 consultation fee for all CoolSculpting or CoolTone consultation appointments. This fee will be used toward your treatment. A credit card will be required to secure all appointments.
No-Shows
Failure to arrive for your appointment at the scheduled time will result in a $25 “No-Show” fee. Excessive abuse of scheduled appointments may result in discharge from the practice.
Payments
All Payments must be made in full at the time of treatment. At Tondue we accept Cash, Credit, Debit, Care Credit, Brilliant Distinction (Allē) points, Tondue Gift Cards and Checks with valid identification and approval. NSF Checks will incur a $25.00 return check fee.
Return Policy
At Tondue Medical Spa we offer goods and services that are irrevocable. Therefore, we do not offer any refunds for any product that has been injected or used during your treatment. We are constantly striving to create an environment founded on excellence, quality, and most importantly – the safety of our clients. For this reason, we cannot accept skincare product returns (with exceptions to clear defects in packaging or product) once your purchase has been completed. In the event of a true allergic reaction, you must contact the clinic and be seen within 48 hours of the reported reaction and have the reaction assessed by a provider to document the event before any returns/exchanges can be accepted and must be completed within two weeks of initial product purchase. This will be given as an in-house credit towards a future purchase, no cash refunds will be made.
Insurance
Tondue Medical Spa does NOT participate with or submit billing for any insurance companies.
Care Credit
We do accept Care Credit and depending upon the amount you spend–you can get up to 6 months of 0% interest on your services. Must bring two forms of ID if making a purchase with Care Credit and Care Credit account must be in your name or we need to have the owner of the account consent to purchase. If you would like to apply for a credit card, please click here to apply.
Allē
We offer a rewards program through Allē. You can earn points with all your Allergan-based purchases such as SkinMedica, Botox, Juvederm, Voluma, and Kybella, as well as many other services. If you are not an Allē member, our staff will be more than happy to assist you in enrolling. You will reeceive points for every product purchase you make with us. If you are already enrolled— please inform check-out that you are a member so that we can give you points if needed. We do not keep track of when points are expiring and are not responsible if a coupon expires. Please make sure you give the front office all the information needed to process a coupon at the time of service check out. We will not be able to validate your coupon if you do not have it with you at check-out. If you would like to learn more about Allē, please click here.
SPECIALS + EVENTS
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Healthy, beautiful skin requires commitment, and the products and services offered at Tondue Medical Spa can help with many of your skincare goals and concerns.
Get in touch with us
If you’d like more information about our treatments, complete our digital contact form or call our location nearest to you.
We look forward to meeting you and demonstrating how Tondue Medical Spa can help you meet your aesthetic goals.
